The hunt for a more productive facility

Jul. 3, 2018 by

Las Vegas is a tight market regarding available office/warehouse space.  Land is expensive, especially near the metropolitan center, and few buildings are for sale. We are presently evaluating three properties

Tech Meeting and Training

Jul. 3, 2018 by

Each week, Mark Farley leads a meeting of his technicians – HVAC, plumbing and appliance.  Their meeting space has been re-purposed to a call center.  They’ve moved to the next

Standing

Jun. 29, 2018 by

Standing has become the new norm at National Home Warranty.

Culture

Jun. 29, 2018 by

The former CEO of National Home Warranty held court in an empty 2,000 square foot room at the end of an 8′ x 4′ white marble table.  He showed up

600+ Calls per Day

Jun. 29, 2018 by

Our National Home Warranty call center is fielding over 600 calls per day.  Customer calls use to be received from 7 AM until 5 PM.  Those hours have now been

Call Center Update

Jun. 26, 2018 by

Monday, June 25th marks the first official day of NHW’s call center.  Supervisor, Jocelyn Chinchilla, and six employees have moved to the their new call center work stations.  The work

Temporary Air Conditioning

Jun. 13, 2018 by

It was 105 degrees in Las Vegas this afternoon.  Feels like you’re quickly evaporating when you stand on an asphalt parking lot under the sun.  And, it’s only June 12th.

Call Center Progress

Jun. 12, 2018 by

Our employees are volunteering to help build the call center.  Yesterday and today, Jeff Balcom (accounting) and Mark Farley (supervisor of HVAC, plumbers and appliance) removed all the installed wooden

Recruiting HVAC Techs

Jun. 11, 2018 by

John B. met the owner of a Las Vegas HVAC training school about two months ago – National Technical Institute.  That meeting lead to an introduction this morning to David

New Customer Service Center

Jun. 10, 2018 by

We brought in Zach Heselov to consult on our customer service center.  He has many years experience with sales and marketing campaigns.  He came out for a couple of days,